Community managers are on the front lines of player engagement. That's especially true in high-activity spaces like Discord, where a thriving community of engaged fans share a vast volume of real-time chat, content and interactions.

A community is an essential tool for empowering your fans to engage with the conversation, spend money with you and become passionate game ambassadors shouting about how much they love what you do. So the work of a community manager is hugely important.

Yet the scale and pace of the conversation in a thriving community would make it a huge challenge to manually oversee all these interactions. Fortunately, it only takes a small team of admins to keep on top of even the liveliest community - what makes the difference for smart community managers is choosing the right tools, powered by data and designed for streamlined workflows.

The demand on community managers

The ever-evolving role of the community manager covers a lot of roles. Not only must Discord admins safeguard the community on an ongoing basis by moderating the conversation, they also continually measure impact through key metrics; act as crucial contributors to community growth and engagement through campaigns and activations; and guide strategic decisions for future growth.

In order to support community managers finding the perfect balance to supercharge the community, Levellr provides a suite of tools designed specifically to simplify complex tasks and offer support at scale. Equipped with these tools, community managers are more than just passive or reactive, dealing with issues as they arise. Using powerful tools and personalised workflows, community managers become forward-looking strategic contributors and crucial drivers of value.

The power of real-time analytics

In fast-paced communities, waiting until after the fact to review engagement data isn't enough. With Levellr’s real-time data analytics tools, community managers can take the pulse of member interactions as the conversation is actually happening. That means tracking player engagement, identifying emerging trends and providing actionable insights in real time. Managers can quickly prioritise engagement activities based on what's working right now, responding to members' needs and jumping on opportunities instead of realising too late.

Using the Levellr dashboard, admins can identify top-performing content, highlight popular discussion topics, and adjust strategies to better serve their communities - all as it happens.

Whether it's identifying popular content, spotting growth spikes or seeing that a particular channel is blowing up, real-time data transforms the way admins manage communities. Admins can jump into the chat about the thing that's got fans buzzing, can offer incentives to hook newcomers or reward contributors to the channel where it's all kicking off.

Streamlined moderation for safer communities

For large or fast-moving communities, effective moderation is critical but also challenging. Messaging platforms require constant attention to keep spaces safe, enforce guidelines, and maintain the welcoming environment which players love. Levellr’s real-time moderation tools empower community managers to act fast, mitigating risks and ensuring a safe space without having to manually monitor every interaction.

Automated moderation and bots gives admins a headstart. Moderation bots can be programmed to remind users of the rules if they deploy certain words or behaviour, like abusing other members or sharing potentially questionable links. And by using the XP system, community owners can automate the all-important work of keeping users safe without having to lift a finger or read a single message.

Moderation tools empower managers to be more than just mods, freeing up bandwidth to focus on the all-important task of fostering engagement rather than stopping to deal with disruption.

Efficient workflows for maximum impact

Time is precious, especially in high-traffic communities. Smart tools let you maximize your time with smart tools designed to improve the efficiency of your workflows and lighten the load of day-to-day tasks.

For example, bots take care of repetitive tasks like giving out information to new members, or spotting and responding to specific keywords. Automated tracking and customisable alerts also allow you to focus on other jobs uninterrupted, safe in the knowledge that when specific situations arise you will be notified so you don't have to keep checking manually.

When you can stay on top of everyday tasks without putting in lots of manual effort, you have more bandwidth. You’re free to focus on vital strategic thinking while having space to engage directly with members, nurturing relationships and being a part of the community so you can create a more engaging environment.

Proving the value of community engagement

Stakeholders may need to be convinced about the value of a community, especially when it's hard to quantify metrics like the mood of the community. So one of the most significant benefits for community managers is the ability to demonstrate the tangible results of your work.

Turning the health and happiness of a community into hard data helps to validate the strategic importance of the community and the work of the admin team. Metrics like participation rate and retention are linked to player loyalty and audience growth, allowing community managers to draw a link between the community's success and the studio’s goals and values.

Build and grow your Discord community

Community managers today are dealing with ever-growing demands, but the right tools empower admins to do various different jobs and create value for the studio or game. Armed with crucial data analytics, our community management expertise and simple but powerful tools, you'll have the insights you need to nurture a thriving community helping you achieve impactful promotional campaigns and monetisation success.

For more on the simple but powerful tools that help you achieve all this, subscribe to Levellr on YouTube and see more step-by-step video guides to our key features and functionalities.

Contact Levellr today to learn more about how you can not only build a community but also manage it in the smartest possible way.